Where we ship
Tracked parcels from Austria to the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Nigeria, Ghana, Togo and Cameroon. Other countries: the cost is calculated at checkout.
What it costs
Shipping is calculated at checkout by destination and weight and shown before you pay. Austria 5.99 €, free from 80 €. European Union 21 € up to 2 kg, 25 € up to 4 kg. United Kingdom, Switzerland, Norway 22.50 € / 31 €. Nigeria, Ghana, Togo, Cameroon and Canada 29.50 € / 42.50 €. United States and the rest of the world 40 € / 54 €. Five yards weigh roughly 0.5 kg (voile, organza, tulle) to 1.1 kg (guipure).
Duties and taxes
Inside the EU: prices include VAT; nothing more to pay at delivery.
Outside the EU (UK, Switzerland, Norway, USA, Canada, West Africa): we ship DAP – Delivered At Place. Import duty and import VAT of your country are not included in the price; the carrier or customs collects them from you at delivery. The amount depends on your country’s rules for textiles and on the parcel value. If you want an estimate before ordering, write to us with your country and the order.
Nigeria. Embroidered lace is on Nigeria’s import prohibition list. Customs clearance is at the buyer’s risk and we cannot refund a parcel held or seized at customs. If you are unsure, order to a UK or US address, or write to us first — we can advise.
How long
| Destination | Cut and packed | Transit | Order to door |
|---|---|---|---|
| Austria | 2–4 working days | 1–2 | 3–6 working days |
| European Union | 2–4 | 2–5 | 4–9 |
| UK, Switzerland, Norway | 2–4 | 3–5 | 5–9 |
| USA, Canada | 2–4 | 5–10 | 7–14 |
| Nigeria, Ghana, Togo, Cameroon | 2–4 | 6–14 | 8–18 |
Every order is cut from the bolt to your length, in one piece, and packed in Lustenau. If your colour is not on the bolt and has to be embroidered first, add 2–3 weeks — we tell you within one working day of your order, and you can cancel free of charge if that is too late. Customs clearance outside the EU can add a few days.
Payment
At checkout: card (Visa, Mastercard, Amex, Maestro), PayPal, Apple Pay, Google Pay, Klarna and eps. Bank transfer (SEPA) on request by e-mail; the order is cut when the payment has arrived.
Returns
Lace is cut to your length from the roll and is therefore made to your order; under Austrian distance-selling law (FAGG §18) there is no right of withdrawal for goods cut to the customer's specification – this is stated before you order. Goods that are not cut for you can be returned within 14 days. If something is wrong with what arrives – a fault in the embroidery, the wrong colour or pattern – write to us with a photo and we put it right. Statutory warranty applies. Full terms: AGB & Widerruf.
Questions before ordering? hello@olorilace.com. A person answers, usually the same day.