Shipping policy

Shipping

Tracked parcels from Lustenau, Austria, to the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Nigeria, Ghana, Togo and Cameroon. Other countries: the cost is calculated at checkout.

Cut and packed within 2–4 working days of payment. If your colour is not on the roll and has to be embroidered first, add 2–3 weeks — we tell you within one working day and you may cancel free of charge.

Order to door: Austria 3–6 working days · EU 4–9 · UK, Switzerland, Norway 5–9 · USA and Canada 7–14 · Lagos and Accra 8–18.

Cost is calculated at checkout by destination and weight and shown before you pay. Austria 5.99 €, free from 80 €.

Duties and taxes

Inside the EU: prices include VAT. Nothing more to pay at delivery.

Outside the EU (UK, Switzerland, Norway, USA, Canada, West Africa): we ship DAP – Delivered At Place. Import duties and local VAT are not included and are collected from you by the carrier at delivery. The amount depends on your country's rules for textiles.

Nigeria. Embroidered lace is on Nigeria's import prohibition list. Small courier parcels usually clear with duty, but clearance is at the buyer's risk and we cannot refund a parcel held at customs. If you are unsure, order to a UK or US address, or write to us first.

Full details: Shipping & payment · Questions: hello@olorilace.com