Refund policy

Returns, withdrawal and faulty goods

English summary, binding German version in our AGB & Widerruf.

Cut to your length. Every OLORI order is cut from the roll to the yardage you order, in one piece. Under Austrian distance-selling law (FAGG § 18 Abs. 1 Z 3) goods made to the customer's specification are excluded from the 14-day right of withdrawal. Cut lace is such a good. This is stated on every product page and at checkout before you order.

Goods not cut for you. Any goods that are not cut to your order can be returned within 14 days of delivery without giving a reason. You pay the return postage. Details and the model withdrawal form are in our AGB.

Before you order. Check colour and yardage carefully. Screen colours are a guide, and slight differences between screen and cloth or between production lots are normal in textiles and not a fault. On request we send fabric swatches first.

If something is wrong. If the cloth arrives faulty (an embroidery fault, the wrong colour or the wrong pattern) or damaged, write to hello@olorilace.com with a photo. We replace the piece or refund it, your choice, and we pay the return shipping. The statutory warranty of two years (§ 922 ff ABGB) applies in every case.

If a colour has to be embroidered first. When your colour is not on the roll and has to be embroidered, we tell you within one working day. You may then cancel free of charge and receive a full refund.

Refunds are made with the payment method you used, within 14 days of our confirmation.

Stickerei Sükün e.U. · 6890 Lustenau, Austria