Terms of service

Terms of sale

English summary. The binding German terms are on the page AGB & Widerruf.

Contract partner. Stickerei Sükün e.U., owner Hasan Sükün, Dornbirner Straße 20, 6890 Lustenau, Austria. OLORI is a label of Stickerei Sükün e.U. Company register FN 494080p, VAT ATU72276878. E-mail hello@olorilace.com.

Order and contract. The display of a dessin is not a binding offer. By clicking the pay button you make an offer; the contract is concluded when we confirm your order by e-mail.

Prices and payment. All prices are in euros and include statutory VAT. Shipping is shown at checkout before you pay. Outside the EU we deliver DAP: import duties and local taxes are collected from you at delivery. You pay by the methods offered at checkout, such as card, Apple Pay, Google Pay or PayPal; bank transfer on request.

Goods. Lace is cut from the roll to the yardage you order (1 yard = 0.9144 m), at least five yards, in one piece. For aso-ebi, order the total yards in one colour and write to us with your order number (e-mail or WhatsApp) to say how to divide it.

Delivery. Cut and dispatched within 2–4 working days of payment. If your colour has to be embroidered first, up to 3 weeks; we tell you within one working day and you may cancel free of charge. Transit times are on the Shipping page.

Withdrawal. Lace cut to your length is made to your specification and is excluded from the 14-day right of withdrawal (FAGG § 18). Goods that are not cut to your order can be returned within 14 days. Details and the model withdrawal form are in the German terms.

Warranty. The statutory warranty of two years applies. For faulty or wrong goods, write to us with a photo and we replace or refund.

Complaints. We are neither obliged nor willing to take part in dispute resolution before a consumer arbitration body. Please write to hello@olorilace.com.

Law. Austrian law applies, excluding the UN Sales Convention. Consumers keep the mandatory protection of their home country.